Our Guarantee to you:
Should you be unhappy with your purchase for any reason then simply return it to us within 14 days of receipt of the item(s) and we will issue a full refund upon receipt of the item(s) you are unhappy with. Custom made orders are excluded from this guarantee since they have been specially made to your requirements. Custom made orders may only be entitled to a full refund should the item(s) arrive damaged. In the event of this happening, photographic proof will be required and the damaged item(s) must be returned to us. You are responsible for any costs incurred returning the item(s) to us.
In the event of a refund being required, we will refund you the full purchase price you paid within 14 days of the receipt of the returned item(s) and we will remake your item(s) should you wish for this to happen. We will also send you a pack of 6 Beeswax Tea Lights absolutely free! This is in addition to your refund of the full purchase price that you paid!